SH
Susan H

1 reviews | Active since Mar 2010

04 Oct 2015, 10:04

Proof of payment

I have a business account with you. My proof of payments always showed my company name on the proof of payments generated by your online banking. I noticed today that since end of May 2015, the payer details have changed to my personal name. WHY??? It's a BUSINESS account, not a personal account. Now the companies I've paid, some have stated they didn't pick up my payments because it's not showing my business name anymore!<br> <br> I looked at my profile, and my sender name, all the details are correctly filled in and showing which details are supposed to print, but its not.<br> <br> This needs to be fixed ASAP!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Oct 2015, 08:52
Official
Hello whythetorm,

This serves as confirmation that your concerns has been received and noted. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via the contact details provided below?

Your reference number is: 774792

Kind Regards

Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)