1 reviews | Active since Dec 2014
Proof of address issues
<p>I have been trying to open an accoutn at FNB for weeks now. Everything was going swimingly untill there was an issue with my proof of address. Fair enough, I'll send a different one. After having sent the proof of address to a consultant and to FICA documenets there has been no communication. I have phoned the call center and I get trensferered - or at least they try to transfer me because they have no idea how to use the system - untill I reach the perosn who's supposed to help me but is ALWAYS unavalibe! This is just rediculious! </p> <p> </p> <p>My refrence number is 981253</p>
Good day johnnyg000,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback.
The reference for your complaint is 987306.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Good day johnnyg000,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback.
The reference for your complaint is 987306.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)