Proof of address impossible standard

We waited for 1.5 hours to attempt to update the address on my bank account. I brought three documents as proof of address, all of which the service agents refused to accept. They included a monthly bill from the municipality, and our lease agreement. The manager refused to accept even the lease agreement - the one document that PROVES that we are entitled to reside at our address - because the landlord had directed me to make an amendment to it. While waiting, my phone battery died, or I would have been able to provide more documents as proof of address. I also called my spouse, who could have brought other documents as proof of address - but they told me that she could not come in because the office had closed. I was there from 14h30 until 16h00, and all they had to say was 'thank you, come back tomorrow to try again'. <br> <br> Insultingly poor (lack of) service, and utter lack of any sense of reasonability. I'm shocked at how something so simple needs to take two people a whole afternoon.