Promising a lot and not delivering

<p>Jennifer Monnaesi was the first consultant I spoke to today. She informed me that I need to submit a proof of address, as the one that I previously submitted was incorrect, but on initial submission at the Benmore branch I was not informed of this. So in less than 20 minutes I have submitted the correct proof of address and went back to the branch for them to also scan it in after emailing it. I then called the call centre again and was made to hold 2.5 hours just to speak to the team leader, Lebohang Paulson. When I Finally managed to speak to her, she promised that she will have the issue sorted by the end of business today and will give me a call as soon as she has it sorted. She mentioned that she went to the department that was responsible for lifting the hold on my account and they could not do anything at the time as the system was down and ask that I wait for her call. I waited until 4:15 and called back, when I finally got through some help I spoke to the same consultant that I spoke to in the morning and she said that her team leader was in a meeting. I insisted that she called this team leader to come speak to me as she did not honour her word. After holding for about 37 minutes a different person came to the line and said that the team leader has gone home. Apparently the systems were down in the admin department, the department That was supposed to lift a hold of my account. And this can only be resolved tomorrow morning by 8 a.m. . I have doubts in all this, as everything that was promised to me today was not honoured. The lady I spoke to who made the final promise is Levina Ahmed. I really hope she honours her word. she said that she'll me by 8:05 tomorrow morning to solve what Lebohang Oliphant should have sorted out before going home and using her gate keeper Jennifer Monnaesi to dodge me. still hoping even after thinking of moving all my accounts to another bank for all this inconvenience..</p>