promises promises

I am so annoyed. I contacted the platinum call centre to request a 6 month bank statement. I contacted them on Monday and spoke to Sibuniso who assured me I would have it by cob the same day. The next day 8am I had still not received it. I called again and spoke to noluthando I told her my query and she said she would get Bradley moodley to call me as he was the person I spoke to. I told her that wasn't correct and gave her the name of the previous agent who was very helpful but noluthando confirmed an incorrect email address. So obviously he had taken my email down wrong (even though fnb emails me every month) . I told noluthando someone needs to take responsibility and I need a call back she was hesitant to confirm but eventually did. To date no one has called me back. 24 hours later. And the statement I got was incorrect. It was 3 months and wasn't even stamped. I will not be paying for this and am very disgusted by the service I received and lack of follow up.