Promises of a fast switch over not happened

I had app**** on line as per the adverti*****t FNB does that says you can switch over with out any hassles and they will take your current banking over as is. I have now tried calling and emailing, with no response. My account was opened but i do not have any overdraft facility added to my account, so i have not closed my account with Standard bank as yet.<br> Is this what FNB is about that one has to complain everywhere first before they attend to your query or should i just close the FNB account and stay with my existing account