promises broken and wasting customer time

I was continuously getting emails, sms and calls stating that my account is in excess which costs me bank charges everytime as I do not get paid 20th of the month. I had enough and then took time off from work to rectify this and spent 1 hour trying to get it fixed. I was promised that it will not happen again. <br> <br> Today 21/11/2015 I get a sms, call and an email advising me that the bank charges have gone off again and that my account is in excess. these calls continue everyday 4 or 5 times a day until I get paid on 25/11/2015. This is pathetic customer service and it is annoying everyday to get this harassment after I went into the bank to fix this.