DK
David K
1 reviews | Active since Sept 2010
14 Jun 2015, 18:07
Promises and lies - First National Bank
Received sms threatening to close account due to FICA in April. Complained on Hellopeter stating that I had submitted all docs in December 2014. <br> Received a letter of apology, \ We acknowledge your complaint. We confirm that your matter has been prioritised and that your account will not be frozen. We apologise for any inconvenience caused and thank you for your cooperation."- there was no further communication.<br> One night around 20:30 last week"
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FNB (First National Bank)'s replyOfficial
15 Jun 2015, 09:29Hello DAVID K,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 703241.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 703241.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply15 Jun 2015, 09:29
Official
Hello DAVID K,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 703241.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 703241.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)