Promised Resolution Not Forthcoming

On the 10th of January I wrote a review hoping that FNB could resolve an issue I had with an online profile for our Church which was restricting us being able to draw funds from our PayPal account via FNB to our ABSA account.

I received a reference number, Ref: ********** NF and was contacted by an FNB staff member who assure me they would try to resolve the issue. Nothing happened after the phone call.

I have since tried following up but have been transferred from department to department because it seems that once you try opening an online profile and then do not open an account with FNB it is impossible for them to erase that profile from their system. The end result is that I cannot link our PayPal account to our ABSA account via FNB because our initial online profile application is tagged as outstanding.

I know from reading other reviews that mine is not an isolated instance. Please FNB you must do better as you are the only South African bank that PayPal works through.