Promised investigation & feedback by FNB did not happen regards my complaint on HP a week ago - RMB / FNB have leaked my personal, private & confidential details to 3rd parties who have passed it onto other parties and I'm being harassed

A week ago I got this response from FNB regarding my complaint on Hello Peter: Good Day, We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention. A complaint has been routed to the relevant department and I have requested that they provide feedback. Ref Number: ********** NF I do apologise for any inconvenience caused. Regards, Hello Peter Complaints Daffnie Govender ********** (option one) I've had no response which means FNB uses an automated answer to all their Hello Peter complaints just to come across to the public as if they do sort out their complaints but in actual fact, FNB stoops to the typical South African ostrich syndrome, of burying their head in the sand when there is a problem they are guilty of and instead of owning up to it, ignore it and hope it goes away. When I went into the RMB private offices enquire why my private, personal and confidential information had been leaked to an illegitimate debt collecting con-artist set-up, I was presented with Graeme Barrett, not quite the suited and booted slick banker that I'm used to interacting with at RMB, but rather, in my opinion, a person who appeared like a prison warden who had a completely unprofessional bedside manner and got hot under the collar, wagged his finger at me and raised his voice when I enquirer how and why my personal data had been leaked to Barrett & Associates. Like a double glazing salesman of the 90's in the U.K., he tried his best to make me admit to owing FNB for unsecured debt that had been written off by RMB a year ago. If RMB had not written off the debt, they would have given me a court summons and not employed an unregistered ******* debt collecting trust, who stated that their income is from commissions from unclaimed and written off debts from FNB. the also professed to being sent the personal details of FNBclients, such as ID numbers, bank account details and use tracking devices to source phone numbers. According to my research, this is *******. Read this article: http://m.news24.com/news24/MyNews24/Handling-harassment-by-debt-collectors- ********** 8. Graeme Barrett informed me in writing that, "We have provided your details to them... there is no harassment but merely attempts to engage with you to enter into a repayment arrangement ..." As stated in the News24 article, these entities use bully tactics trying to entice victims into agreeing to a repayment arrangement and then wham, bam, they have you hooked in a con legalised situation where one is obliged to pay, just the same as when a double glazing salesman of the 90's in the U.K. got one to sign the fine print - there was no way out, one was conned. Yesterday I went to the so called offices of Barrett and Associates in Bloemfontein and gave them a surprise visit. As my husband is the MD of a mystery shopping Market research company, I have been trained how to record and film such meetings and how to probe the right questions to get the answers needed. The entire visit from inception at reception until I finally asked Thersia Cloete of Barret& Associates guard dog to get off my heels as I tried to leave, is recorded and on YouTube and Vimeo. See https://m.youtube.com/watch*************. The following were noted and interesting: that reception, with no B&A logo, first tried to block me from meeting Ms Cloete; that the receptionist admitted to also being the bookkeeper and handling the financial records of Barrett&Associates; that eventually a "manager" dressed like a **** movie director, in my opinion, wearing a red checked shirt, polyester black trousers and cheap slip on shoes (not the attire one would expect of a legal professional) was sent by Ms Cloete to take me to a meeting room with no B&A logo and try pacify me and spin me some garbage that even a school student would see through that Ms Cloete did eventually appear after 30 minutes of me waiting to finally admit that she does not work for B&A but another firm of attorneys, Louis Venter & Associates, who no doubt also have records of my personal, private and confidential data as leaked by FNB; that Ms Cloete's body language became very uncomfortable and she denied it saying it was "coincidental" when I asked her if Graeme Barrett of RMB, is an owner of Barrett & Associates; that she confessed that B&A is not a legal firm (merely a trust) as was indicated to my by Graeme Barrett of RMB (or maybe also Barrett&Associates?); that although she repeatedly insisted B&A has an official trust number and that Louis Venter & Associates has an official company registration number, refused to give me these numbers that neither Ms Cloete nor her sidekick had business cards... it's shocking that that RMB / FNB would employ such a con-set-up. This makes me feel very sure that perhaps Barrett and Associates is a trust set up by Graeme Barrett and he is employed at RMBis to merely extract FNB client's private data and pass it onto his associates at B&A so that they can do the ******* conning as described by News24's article? I have emailed Mr Barrett and the RMB service suite raising this matter and both have refrained from answering me since. How safe are FNB & RMB clients personal, private and confidential data, is the actual question and concern here?