Promise not kept (horrible service)

I'm so ****ed off and disgusted with you guys at this moment and discussed with the service from FNB the debit me three time, I lodged a complain and they told me I will receive my money within 48working hours! I'm still waiting please see the email below and tell me of this is service I want my money today!!!! The lady that assisted me said 4 to 5 working days but later I got an email saying 48working hours which was yesterday already! You promised me 48 on email.... meet my expectations sort this out TODAY!!!

From: FNB Loans ********** Date: 28 December 2017 at 5:13:08 PM SAST To: Subject: ********** NF

Good day Ms. Siganunu, Thank you for bringing this matter to our attention. We tried contacting you on ********** 921, with relevance to your complaint ********** NF, to no avail. As per our records, your refund request was sent today, turnaround time for refunds is 48 business hours. We apologise for any inconvenience this may have caused. Should you require further information please do not hesitate to contact us again. Kind Regards, Giovanni Petersen

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