Promise not kept

Item: FNB (First National Bank)
Rating: 2
Author: Lebogang K

Switched and not smiling <br> <br> One of the reasons I joined FNB is the fact that I was promised a sim card which includes 100 free minutes for four months and data for 11 months. I got the sim but no minutes and no data. My attempts to get answers from FNB have all failed. i even tried porting to MTN but they wouldn't allow it. <br> <br> Siwtching back to ABSA. Bad service from FNB

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

30 Jan 2016, 08:31

Hello Lebogangkubs1,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 859096.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply30 Jan 2016, 08:31

Official