Prolonged and Inefficient Account Closure Process

Having a slogan of "How can we help you" implies a commitment to prompt and efficient customer service. However, my recent experience with FNB has been quite the opposite. After my initial request to close my accounts, it took 5 to 7 working days just to initiate the process. The customer will most probably be charged a service fee for the month. Upon following up after the 7-day wait, I was informed that there might be an administrative backlog and that they do not process requests or escalations over weekends. I was then told that an administrator would contact me within the next 3 to 5 business days to confirm the closure. Following this confirmation, it would take an additional 48 hours to close one of the accounts. For the remaining accounts, I was instructed to contact different departments. This prolonged and fragmented process is not reflective of the efficient service promised by the slogan.