Profile frozen

I accidentally put wrong password and when I tried again my profile was frozen. Consultant requested information including password,pin and username name which was correct but still profile is frozen. My question is do FNB workers know that we pay for the service and the same customer’s they frustrate pays their salary every month. I have to put it this way, I only left home and look for a job to pay medical expenses for my father who is diagnosed with cancer. It’s a shame that he is not receiving his medication because FNB can not give me access to my account. The most painful thing is when you think your money is secured FNB always come up with something to symphony money from my account Now they asked all my credentials, next thing they will start telling me stories. Vindictive & *********** - Best ways to describe the FNB management May karma hang you by the *******s