PL
Puseletso L
1 reviews | Active since Dec 2020
06 May 2024, 15:54
Professional *****sters
My account was hacked on the 20th March 2024 and the person spent a generous amount of money from my account.I reported the matter to the ***** line(FNB) concurrently with the *****sters busy with my account.I was told that my case will take 7-30 days.More than a month later i still havent heard from the ***** team.I decided to call them and i was told that they cant get into the system so i have to call later.I still cant believe all of this and i cant wait for this matter to be resolved so that i can take my banking elsewhere.If i could rate them a negative 5 i would.
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Puseletso L's updateReviewer Update
28 May 2024, 01:07I have been waiting since the 5th for FNB to respond to my complain.The only thing I recieved was that my case will be top priority but to this day I have not received anything.I think I'll have to refer this matter to the bank ombudsman coz wow being patient and understanding that you not the only client that needs help,u end up being taken for a fool
PL
Puseletso L's update28 May 2024, 01:07
Reviewer Update
I have been waiting since the 5th for FNB to respond to my complain.The only thing I recieved was that my case will be top priority but to this day I have not received anything.I think I'll have to refer this matter to the bank ombudsman coz wow being patient and understanding that you not the only client that needs help,u end up being taken for a fool