Products added on account by force

<p>I received a call from FNB Credit Card division in September 2016 regarding an additional product for additional cost on my credit card and I advised the consultant that I'm not interested due to affordability and I already have cover to pay for all by debt in case of my death. </p> <p> </p> <p>To my surprise in October 2016 I receive a letter confirming the top up debt protection added to my account. I know during the call I specifically said it should not be added. </p> <p> </p> <p>I called the the credit card division to rectify this and the person I spoke to said that he had loaded it on the system and that someone would call me to confirm the cancellation and it would be rectified. Till this day nothing. </p> <p> </p> <p>I know now most companies offer their outbound sales consultants commission for the products they sell but it is not fair to force products on us when we said no- especially due to affordability. </p> <p> </p> <p>I have been banking with FNB for years but I'm very disappointed by this. Now I'm stuck with additional debt which I can't afford. </p>