1 reviews | Active since Aug 2015
Product and service hidden cost
<p>I am trying to port my FNB Connect number (Flexi month-to-month contract) to a different service provider. I am now being told I need to migrate my number to FNB Connect prepaid before I can port my number. That is fine, but I am being charged R150 to move my number to prepaid?? (Never mentioned to me before)</p> <p><br />Once I port my number to the new service provider, I have to pay R150 to port my number again. How is this allowed? Paying R150 at FNB Connect to not use their service anymore? This is absurd!</p> <p> </p> <p>This is not the first case, when I signed up for an FNB Smart device, I was not informed that the price I was applying for was discounted and that early settlement would mean I pay the non-discounted price (almost R2000 more).</p> <p> </p> <p>This seem to be a pattern from FNB, holding their clients at randsom should they want to use an alternate service.</p> <p> </p> <p>This should not be allowed, I would not recommend anyone to sign up for any service / product with FNB without asking every possible question as they will trick you by ommitting important information / cost you are liable for.</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 934881.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 934881.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
