1 reviews | Active since Mar 2017

15 Mar 2017, 13:27

Procrastination costing our company! !

<p>We registered an account with circumstances via fnb online on the last week ofor Jan and still have not received our documentation! !!!!</p> <p>We were told it was easystem do convenient to do it online but it's beetle worst experience ever! !</p> <p>How lone does it take to get this done because we have an account number generated we call and hold on for ages with no proper response we always get vague responses like....you will receive your documents imy 24hrs. We just want to know if someone will assist us in the next 24hrs or must we take our business elsewhere. </p> <p>We cannotake keep on giving our clients excuses it's been over a month! !!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Mar 2017, 14:33
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)