1 reviews | Active since Dec 2012
PROCESSING APPLICATIONS WITHOUT MY CONSENT AND KNOWLEDGE!!!
As yet nobody has called me except to follow up if someone has called me?? And they call themselves a bank? I had to phone in myself to get cut off 3 times, and be told that I already app**** this morning! And on Friday! Since when is a bank allowed to process applications on my behalf without my consent???? Is that not ******* and **********???? I don’t care if it’s a bank, who gives them the right to process transactions on my account on my behalf without my knowledge!!! At this stage the system shows 2 applications and I guarantee you it was not me!!! I insist on seeing the proof that it was me, immediately or I won’t hesitate to take this further! I call them a joke! No wonder most people I know have moved away from FNB! And I was warned but didn’t want to listen and now I can see why!!!! No service delivery! No customer service! Best business bank in the world my ass!!!!! You should be ashamed of yourself!!! Processing cellular applications on their customers name without their knowledge!!! ***** and *******!!!!!
Good day Lucy,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect and Smart Devices ho will investigate and provide you with feedback.
The reference number is ***NF.
Please note that your previous complaint reference number ***NF which was logged on the 11/09/2018 is still being investigated and feedback will be provided. I have noted that you have been contacted.
Kindly note that every time a complaint is logged a new reference number is generated which filters to the back of the queue and this delays the resolution period.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Lucy,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect and Smart Devices ho will investigate and provide you with feedback.
The reference number is ***NF.
Please note that your previous complaint reference number ***NF which was logged on the 11/09/2018 is still being investigated and feedback will be provided. I have noted that you have been contacted.
Kindly note that every time a complaint is logged a new reference number is generated which filters to the back of the queue and this delays the resolution period.
Regards,
Hello Peter Complaints Team
*** (option one)