1 reviews | Active since Mar 2011
Process to obtain Credit Card Refund
I recently had to cancel and replace my credit card due to loss. I am expecting a refund into the original credit card and have been advised that the amount will not automatically be transferred to the new card. The consultant I chatted with said I would receive a letter stating the process and I have received no such communication. I need this information urgently.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)