1 reviews | Active since Jul 2013
Procall- unauthorised debit order
I moved from Standard bank to FNB due to unauthorized debit order but I am now finding myself in the same situation with FNB.
Today I received a Debit order of R129 from Procall, are the company I never heard of and never authorized to debit my account.
FNB can you please explain to me who gave the company a debit order mandate to debit my account without my permission ? also who is responsible to clean up the mess now.
FNB please return my money back to my account with no reversals bank charges, otherwise, I will make noise on Social Media and lodge a complaint to the Ombudsman.
I am not the only one with this R129 Procall issue and I am tired to phone and wait on the line for hours to reserve an unwanted debit order and be charged for it.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Premier Banking who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Premier Banking who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)