1 reviews | Active since Jan 2016
Problems with Online Banking
This is my second complaint about the same bank, FNB Online division. They got all this fancy systems which their people cant understand to assist customers. My Online business profile needs to be validated and the Branch in Carolina, Mpumalanga did not know how to do it nor did the next senior guys/supervisor. Eventually she called for assistance and I was advice that all is in order I must wait for up to 48hours before I could transact on my online profile - that was friday 01 April 2016 and today (05 April 2016) I tried login in the problem is not resolved. I then called online team again and the just informed me that the consultant at the branch did not do the activation properly and to fix the problem it will take another 48 hours or I must go to the branch which does not know how to do this properly...go figure!<br> <br> My problem now is I was suppose to pay my employees on 01 April, so I told them i got challenges with the bank i will pay either Monday or Tuesday, which is the 48hrs from the bank. Now i need to go back to them and tell them another 48hrs...FNB is killing small business with their *********** staff especially in small towns.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 899690.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 899690.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
