Problems with my bank account

I was supposed to get paid on pay day like normal and only to find my account was frozen/locked because of documents needed to be submitted at the branch(proof or residents). To my surprise according to the information I got I was sent a sms of which it was sent to a wrong number and no one knew exactly what was going on until I called Premier Banking Suite and spoke to Morris Mukhadakhomu of which we spend over 30minutes over the phone trying to sort out my problem and he ended up calling Secunda branch and was helped by Refiloe. I went to the branch after talking to Morris and spoke to Refiloe and she helped me to unlock my account but my question was when am i getting my money, I remember she spoke to her manager and called several numbers but lines were busy even after I left the bank she called just before she knocked off at her work place #The Bank to ask I was sorted and eventually I got paid the day after my payday.Thanks to Refiloe from Secunda branch and Morris Mukhadakhomu from Premier Banking Suite for Going the Extra Mile