KK
Khanyi K

1 reviews | Active since Jan 2011

02 Mar 2015, 09:08

Problems with limits in my account

I have had it with this bank!!! This is now the second time i have had to go through this unpleasant experience. Last month the same happened and was never resolved. Friday, the 27th i needed to do an ewallet to two different people, the first R500 was successful and the second one would not allow me to because supposedly i had exceeded my limit, which i have no idea how that could have been possible as my limit is R3000, all i needed was to do in total was to send R1500!! Now please someone explain why i have to go through the same issue twice consecutive months? I had to leave my meeting and go to the ATM in order to get this done. <br> <br> On Saturday when trying to purchase with my card at PnP, my card wouldn't work, it had nothing to do with their machine because other customers cards were successful, i then had to do a cash send and pay R8.50 because i needed cash. I had already exceeded my cash withdrawal limit, so i couldn't withdraw cash.<br> <br> Why so many issues on a platinum side? I am really confused, angry and disappointed, if these things don't stop i am in a process of moving my account.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Mar 2015, 11:08
Official
Hello shil0h,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 636166 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)