Problems with applying for a loan

On the 24th of June I went to the Menlyn branch to apply for a loan. I provided a payslip of April for the loan and my drivers license as proof of ID. The lady then told me that the only problem might be my older payslip.<br> <br> The following day I receive an sms stating the bank requires a copy of my ID as well as proof of residence.<br> The 27th I went back with my ID and proof of residence. They then told me this would be enough.<br> Today the 29th I contacted the loans department, they said they still require my proof of residence and a copy of my ID.<br> <br> I was then contacted by LibertyLife or something like that on behalf of FNB. They then said for my lone to be approved I need to still provide my proof of residence, copy of ID and the newest payslip.<br> <br> The service I have received is unacceptable. I have spent more than enough time heading into branches due to FNB's incompetency. I will be leaving FNB as soon as possible