Problems with Acc Activation

In early August, I opened 2 Sole Proprietor accounts over the phone. I scanned & emailed my ID copy and proof of address(PoA). When the accounts were not activated a month later i called the help-desk and spoke to Victoria who advised me to certify my ID copy and PoA and resend these documents. I did as requested and forwarded the docs on 10 September. I then called the help-desk to check the progress but was told by Ethel that the email was not received on their side. i then sent again on 13 September and then told that the documents have been forwarded to Quality Assurance for finalization. Almost a month later i am still waiting for a positive response. In the meantime i am getting texts urging me to make deposits on these account even though the accounts have not yet been activated