1 reviews | Active since Feb 2015
Problems opening account
Two weeks ago I visited the branch to open a Money Market Account. I had ID but was told I now needed proof of address. I asked if a levy statement from a body corporate would suffice as this is the only proof I could offer and was told this would be okay.<br> I returned this week and joined the waiting crowd. While I was waiting a front of house lady came around and checked everyone had the correct documentation. When checking mine she said I would need a \rubber stamp"on my levy statement as \""they\"" would require this. I pointed out it was unlikely anyone would have a rubber stamp that added any further authentication to the statement. She checked and said the \""team leader\"" would require this but maybe it would be worth waiting. I pointed out I had other accounts with the bank but this apparently would not make any difference. I have been a loyal customer for 44 years so surely the bank knows who I am<br> I have no problem with the staff I interacted with who treated me with respect. But I do have a problem with a bank that makes one out to be a security risk and places silly barriers in the way of simple transactions. It seems better to go elsewhere. So much to the 10 min claim"""
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 627817.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 627817.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
