Problems on card transactions for over a week

In the past few days 3 of 4 transactions failed when attempting to make a purchase with an online retailer.<br> <br> Upon contacting the retailer, I was told that FNB is aware of the problem and has notified them of this, but didn't bother to inform their own customers.<br> It has began more than a week ago, with no resolution in sight, while customers have zero visibility of this problem.<br> <br> I am usually an ambassador for FNB, but this is shameful behaviour from a major bank.<br> The fact that I need to complete your pointless dispute forms adds insult to injury!<br> <br> I refuse to complete any more of your forms - just release my funds and fix this problem!!!