***** problems.

I reported a ***** case on the 5th of March. I have been contacting FNB through means of phone calls and through their secure chat. I finally got further information on the 12th of April where I was informed the reference number I was given for my ***** case wasn't mine. The card linked to the account wasn't mine so I contacted FNB again through the secure chat where I was given a new reference number without any context. I was told to wait a further 48 hours for feedback. I now have a report on ***** that isn't mine, a reference number that I don't know if it is for a new case or my original case and a new waiting period. I have waited 37 or so days which is more than 850 hours. I tried to send a complaint through the FNB app and it failed. I just want to know what's happening. If you ever need to deal with FNB's ***** lines I wish you luck.