1 reviews | Active since Sept 2014
PROBLEMS
GOOD DAY
I'm not getting the proper service from FNB everytime it's this or that. I have paid upto 15% on my revolving account and i still cannot access it, now i'm being told that it's because of my credit card, so why didnt the debit order go off it is not my problem if the payment was transferred late. This is what clearly states on your website. Funds can be easily accessed at any time If you have paid 15% of your Revolving Loan you can simply transfer money to your Cheque Account using any digital channel, 24/7
You are not giving me the service needed.
If you can't assist me then I will move to another banking, please do not phone me and give me all excuses. It's either my 15% reflect today or tomorrow.
Regards Nicole Langenhoven
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Best regards,
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Best regards,