AJ
Anton J
1 reviews | Active since Feb 2012
05 Nov 2018, 11:19
Problematic systems causes major inconvenience and pathetic customer service
Problematic systems causes major inconvenience!!!!!!
I went to the Cape Town, Gardens branch ATM yesterday and used my credit card to attempt to withdraw money.
I put my CORRECT pin number in ONCE and got a slip from the ATM telling me that I have attempted the incorrect pin 3 times and that my credit card is now blocked.
THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME ON THE SAME CARD!
When i called your call center, i was told by the agent and his manager that I need to go into a branch to have my card unblocked!
I REFUSE TO DO THIS DUE TO YOUR BROKEN SYSTEM!
Fix this or cancel my service!
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Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
06 Nov 2018, 07:03Good Day Anton
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
FNB (First National Bank)'s reply06 Nov 2018, 07:03
Official
Good Day Anton
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***