Problematic Forex Maintanence Online

Using the fnb online banking portal to maintain my cash passport card was a nightmare. 7/10 times I was getting some sort of error. First I’d get a 99051 – YNC FINAL REPLY NOT RECEIVED error. I’d have to try over and over again until it would be successful. When logging for assistance, I was told to contact the forex department, which only works on weekdays till 5pm. This was ridiculous to me as I was out of the country with no access to a phone and besides, I was assured that I could load my forex anytime from anywhere in the world, at any time so I don’t understand this. This resulted in me having to use my normal cheque card and obviously additional charges for all my international swipes will be happily deducted from my bank account as if I didn’t incur them as a result of their spasming system.