KW
Ke W

1 reviews | Active since Mar 2016

24 Mar 2017, 09:13

Problem with your app and how difficult it is to contact someone high enough to do something about it.

<p>hi i have sent you a private message through hello petter, please confirm you have recived it. if not, please contact me directly on ********** 072 or email me at: ********** <p> </p> <p>please contact me at the first available opportunity.</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Mar 2017, 09:44
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)

KW
Ke W's update24 Mar 2017, 10:33
Reviewer Update

thank you for contacting me. ufortunately the phone number you gave me couldnt help so they redirected me to the ***** department who also couldnt help but they have passed on my contact details higher up, so i will have to wait and see if anyone contacts me. Thank you for your help Daffnie.