Problem with Virtual card and other eBucks matters

Good day,

I noted that the latest eBucks regulations requires the majority of credit card transactions to be by means of virtual credit card. Recently, however, I have noted that I am struggling tremendously with paying by Virtual Card, as when tapping, transactions which require a pin always decline, whereas, I have also noted that since yesterday, my card keeps on declining stating that I have insufficient funds, whereas that is not the case and it seems to still be linked to my old credit card.

May you please assist me herewith?

Furthermore, when I upgraded to private banking at the end of May 2023, I was advised that my eBucks levels would still remain the same until the end of June, only for me to find out that it in fact did not and this downgraded me to level 4 for May. Also, as soon as I upgraded, I was unable to see my eBucks level status as the system indicated that I was non-compliant. When I contacted the helpdesk, they said that I could only wait for the middle of June to see what level I would be on. I find this a bit unacceptable as I would like to be informed on my status.

For June, I was on track to be level 5, only for my credit rating to be conveniently downgraded to the light green right at month end, after I could not track anything anymore. Therefore, I missed out on eBucks by surprise in respect of June.

May you please assist me with the above queries, as I would like to maximise my eBucks rewards, that being the main reason I moved my banking portfolio to FNB in the first place. Thank you very much.