1 reviews | Active since Mar 2016
Problem since October 2015
I have a FNB \Credit Card\" which is not subjected to FNB Credit. The 1st card I was issued with had a faulty chip and it took FNB about 10 days to admit this. FNB added charges to this account which was not supposed to bear any costs. Then FNB allowed a transaction to go through this account without it having sufficient funds for this transaction. Dollar Thrifty Car Rental did not have permission from me to utilise this account for this transaction. When I queried this, FNB reversed the transaction, but did not make the money that I still had in this account, available to me. FNB put a hold on the funds in this account supposedly until the dispute <br> was resolved. FNB had again transferred these funds from my account without communicating with me. Instead, they added charges to this account putting this account into overdraft. <br> I have been getting phone calls from FNB Legal regarding the outstanding amount on this account Yesterday, 30 March 2016, money was paid into my business cheque account and FNB simply transferred R1860.00 from this cheque account to this \"credit card\" account without even discussing the dispute on this account with me. <br> "
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 897077.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 897077.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
