Probably the worst bank when it comes to service.

<p>In a market where banks fight amongst each other to stay open, I am astonished that FNB still has customers. Myself and my partner went to FNB to apply for a credit card for her. The process is easy enough but the catch comes in where you least expect it. Actually getting the card. We have visited the branch multiple times. Every time the consultant says Mr. Delivery will contact us even though we asked multiple times for it to be sent to the branch as we are unreachable during the day due to our jobs being on remote locations. We have returned to the branch 5 times already and the only person who actually got us somewhere was the branch manager. She is truly a great manager but she can also only go a certain length with a bank that does not care about its customers. We called the FNB support line twice. Both times the consultant hung up on us. The branch has no idea where to find the card and neither does Mr. Delivery. But it is active on our online banking. After speaking to multiple people in different areas of South Africa, most of them have had these issues. Customer service is so poor that multiple people including myself and my partner are considering leaving a bank we have been using for at least 10 years due to the fact that we feel nobody is willing to help. FNB fails with the small things like receiving a card or being assisted with Fica, and that is where your downfall will be. Due to FNB’s arrogance I am sure this post will not get a reply, nor will we be assisted as we have been begging and asking for. Luckily my resources put me in a position where I can influence a lot of people. If FNB fails to assist us once again, I will proceed to extend my experiences and those of others to the younger generation. If there is one thing you must know is that the youth have options, and we are not afraid to move or to take action to get what we want, and that is service. My complaints have fallen on death ears time and time again with the solution being simple. Assist us. Please feel free to contact me, I can provide reference numbers, times of visits and every other single detail you might need.</p>