Prize for worst service in the world

I am absolutely appalled by the uselessness of this bank's support. My wife passed away two weeks ago, I tried online and through email with her private banker to find out what I could do to get a statement from her account to be able to see what debit orders were coming off and transfer them before the account was frozen. The private banker was more useless and zero compassion, I may as well have been at home affairs. "Transfered" me to "estate" department who has yet to get back to me despite escalations. Eventually, after sitting for ages three times at a branch, I get told "the can't do anything because it's now a deceased estate".

My wife also ran our business account with FNB. I am a company signatory so in theory I should be able to get into the accounr. I needed to get in to see what bills are moving through. Same runaround. Eventually get to someone at the branch who resets my username and password and tells me that I need to go to the computer on the other side of the floor and set it up again. Which I do, then it asks me for an app pin. I have never used the bank, so no app. Go back to her, she's with another customer, eventually someone tells me it must be on my wife's phone (at home). Go home, try again, nopem no such luck. Phone them back and get told "you have to go in to a branch to do finger prints". I cannot in my wildest nightmares imagine a worse customer service experience, even if I had been arrested for aggravated assault. How is it possible that people call FNB progressive? I bank with Nedbank, which is supposed to be the old school conservative bank, and I have never experienced the farce that I've been through in the last two weeks with them. So I guess I'm back to the branch, for the fourth time. And I will be miving the business account to another bank as soon as I can actually open it.

Oh, and your online complaints links don't work either - clearly they must have broken from too much traffic.