DT
Darren T

1 reviews | Active since Jan 2010

18 Jan 2018, 14:55

Private what?

What’s the point of being a private client and paying for a service when you phone them and wait 13 minutes with no answer and eventually have to hang up and go to the bank?

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jan 2018, 15:53
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)