Private wealth - waste of money.

I was on a private wealth account with FNB. I paid around R425 pm. I'm moving industries so I took quite a pay cut, thus I had to downgrade my account to a premier account. Note that I specifically mentioned a premier bundle account (Credit + debit card = R199 pm).

Problem1:

I queried about downgrading a few months back, the process was that the private banker would send me forms etc, but when I actually wanted to downgrade i got the following response "Under R350k will mean that you could visit the closest branch to ask for assistance with the switch to Gold". According to FNB's website 300k per year is premier, not 350k as mentioned above. Meaning the private banker did not know the process or FNB's limits and rules.

Problem 2:

I queried this and received the following response:

"The amount may have been adjusted from R350k to R300k. You can contact premier suite on ********** ." I was still calm and asked FNB to appoint a new private banker, since at this point it was clear that there was no product knowledge. They didn't switch the banker.

Problem 3:

After a lot of e-mails and complaints from myself, I was switched to premier. They took another account fee on 10 May of R269.15 without telling me that this was going to happen. I left it at that since i was done dealing with the company at this point. I then proceeded to do my monthly payments. I then noticed fees per transaction on my account (meaning i paid a fee for every eft I did, even to my own savings account). I looked at the pricing guide on their website... they put me on the pay as you use premier account and not the bundled account as requested.

If I did my job as bad as this I would have been let go long ago... Remember this is an account that costs R425 per month because you're paying for the "service".

Private bankers in question:

Nathan Chetty - ********** Julian Radebe - **********