Private Wealth Service Suite - Poor Service

Contacted the Private Wealth Service Suite, regarding a query on an amount that was taken from my account. The amount was swiped on 13/07/2017, the funds were reserved and deducted from my available balance. On 08/09/2017, the transaction was banked by the merchant and once again deducted from my available balance. I was "helped" by Remoneilwe Modibane. Remoneilwe was abrupt, did not listen to the complaint. At some stage in the conversation she sighed loudly. I told her that her getting frustrated would not solve my query, she did not even apologise for her behavior. Remoneilwe offered no resolution and told me she could not tell me why this happened.

Expected better service from FNB Private Wealth. Private banks are a dime a dozen, FNB should really pay attention to taking care of their clients.