Private Wealth Poor Service

I moved from Private Clients, where i received exceptional service and speedy turn around in terms of my needs with assistance round the clock, to Private Wealth and have had the worst experience, service under this umbrella. I am appalled with how the portfolio manager assigned to me never made contact. I had to reach out to him, only to find that he was on leave, then had to deal with someone else in his team who didn't even know i changed portfolios and was a client of his, let alone FNB's for over 10 years. Then when asked to be moved to another portfolio manager, was told that she would contact me a week ago, of course she did not, then I followed up with Shameem Isaacs again and was told that he would follow up with the banker, and still I wait for feedback.

Is this really how you treat clients on Private Wealth, shocking!