Private Wealth Non Existent Service

I opened a complain on the 11/11/2021 that I am not getting my correct ebucks points, I provided the proof that my points are wrong and that it needs to be corrected. Till date (02/02/2022) It has still not been fixed. I have had to reopen the case several times as ebucks just ignores it and closes it or they claim not to receive the proof even though other staff there can see all the proof sent through. My private banker has also blocked my email so I cant even contact him anymore, In December I requested a new private banker of which nothing ever happened. This is the worst Private Wealth experience i have ever received.

NO ebucks have been fixed. NO new private banker has been assigned to me as yet.

This complaint has been going on for 4 months now and I dont see any end in sight due to the sheer lack of customer service from FNB and Ebucks.

I have dealt with:

Palesa (Ebucks) Bongiwe (Ebucks) Sunitha Sewbaran (FNB Private Wealth) Shannah-Lee (Ebucks) Kamilah Simonne Hoosen (Ebucks) Wayne Kisten (FNB Private Wealth)

I need my ebucks fixed plus I need all my ebucks recalculated and credited to me that was due to me for all the months not just from when I picked it up in November