Private Wealth | Negative value for money - FNB dont care

I settled my FNB (Previously Discovery) credit card on August 30th 2022. I called Barret and Associates 3 times who advised me they have requested a closure letter from FNB. After being dragged from pillar to post between discovery and FNB I finally reached the extremely unqualified Lindi Madilane. Despite me advising her Barrets and Associates advised they had sent the request for the closure letter numerous times she insisted FNB had not got it and that there is nothing she can do. People who genuinely dont care about clients and have zero EQ have no business working in banks or dealing with stressed clients. I am beside myself and would like the account closed and the credit bureau updated however she could not be bothered despite this being unresolved for over a month. I asked to speak to her supervisor and she insisted I had to send an mail. Is this what banks have become? Impersonal even for private wealth clients? What services am I paying for?

Lindi has appalling customer service intent on shoving her answer down my throat as opposed to listening to me to reach a solution that would leave both of us in a comfortable yet compromising position. She should not be client facing and belongs in back office. Does FNB not do psychometrics anymore?

I have paid, PLEASE PLEASE for crying out loud in a bucket can someone who cares that I fully settled my account have this account closed and all records updated. If not for me for the +-R750 I pay in fees per month for my account.

As an ex First Rander - I am ashamed