1 reviews | Active since Feb 2014
Private wealth is taking our money yet doesn't deliver what you pay for
Ever since I was moved to the Private Wealth Profile all I received was stress, misinformation, delay tactics , diversion back to the premier banking , attitude that makes me think I'm too small for them and yet I pay charges.
They Promise me they'll investigate and it goes months without an update trying to make me forget yet they still inconvenience me further reminding me of their poor service.
they keep transferring me to the "private suite" department and there you also get transferred to a department which doesn't agree of what you've been told by the private suite and Private banker.
The only system they have in place is to get rid of you
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)