Private wealth clients receive no service either

Item: FNB (First National Bank)
Rating: 1
Author: Pedro F

Good Day Mr Celliers

I am an FNB PRIVATE WEALTH CLIENT.

Last year, I was retrenched and despite numerous attempts to ascertain which of my loans or credit products had retrenchment cover, I am yet, almost a year later, to receive a response.

I have the following products through FNB private wealth:

FNB PERSONAL LOAN FNB OVERDRAFT FACILITY ON PRIVATE WEALTH ACCOUNT FNB REVOLVING LOAN FNB TEMPORARY LOAN FNB PRIVATE WEALTH CREDIT CARD. FNB SMART SPEND LOAN. WESBANK VEHICLE FINANCE

Do you think perhaps SOMEONE could assist?

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

10 Jun 2019, 09:15

Good day Pedro,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply10 Jun 2019, 09:15

Official

Good day Pedro,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

***

FNB (First National Bank)'s replyOfficial

10 Jun 2019, 09:20

Good day Pedro,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply10 Jun 2019, 09:20

Official

Good day Pedro,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

***