Private Wealth Client Treated like a Dog

As a high paying private wealth client you will expect some respect. I mean as a normal human being you will expect some respect. That is not how I was treated on the Private suite chat.

I was a private client and I was given an upgrade to private wealth. I received the forms via email and to my surprise I noticed that my postal address was completely wrong. It was my old postal address that I changed a few years back. Well it looks like FNB failed to update their systems.

For the past two years FNB has been sending all my private post to my former address. The people staying there are not my best friends.

So I decided to use the service suite chat last night. I first spoke with a Simphiwe Twala, I asked him what was my postal address and he gave me the right address, then he switched and said no all my post is going to my old address. I asked him how can this be? are you confused? He then disconnected the chat and I was transferred over to someone else.

I was then transferred to a Zanele Skenjana. This banker spelled my current residential address completely wrong. This banker asked if I wanted the postal address changed. I said Yes I do want it changed and I want to know what posts or statements have been sent to the wrong address. So this banker Zanele Skenjana cut me off the chat, I reconnect and they cut me off again. Until they transferred the chat to another banker.

So this upgrade from Private client to Private wealth is actually a down grade right? Because I mean the client get's treated like a dog.

Up to now, I am not sure where all my posts are being sent to. All I know that if my statements are being sent to the wrong address and people are looking through my closet and seeing all the money I am making then my life is in danger.