1 reviews | Active since Jul 2010
Private Wealth Banking - Thank goodness I'm not a basic client!!
<p>Everytime I have had the need to actually use this service on a personal level it has been a disaster - the latest had me in a telephone queue for 20 minutes before the phone was answered - my query related to a problem with the banking app not working properly - of course the individual couldn't help and referred me to the banking app chat service - which of course I had previously tried but it weasn't working telling me to "come back later" </p>
Good day Mr. paulfitz
Thank you for providing us with your feedback regarding your service experience. As per telecom kindly note that I have escalated this matter to a manager and advised that they should conclusively look and review the entire process and provide you with feedback accordingly, regarding the service failure.
Thank you again for your feedback Sir.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. paulfitz
Thank you for providing us with your feedback regarding your service experience. As per telecom kindly note that I have escalated this matter to a manager and advised that they should conclusively look and review the entire process and provide you with feedback accordingly, regarding the service failure.
Thank you again for your feedback Sir.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***