Private Wealth Banking at its worst

<p>On Friday 9pm, after the ATM retained money I had withdrawn, and I suspected some *****elent activities, I cancelled my card. The lady that I spoke to (I must mention that this lady was the most helpful, proactive and went out of her way to assist me, If I were to rate her services, I'd give her 120%, that's how helpful she was).</p> <p> </p> <p>She told me that if I ordered a new card, and it gets delivered to the branch, it will be faster than it being delivered to me. I chose a branch for her to be delivered to and waited until yesterdays (3 days) to call FNB.</p> <p> </p> <p>May I pause to note that during this time, at no point did anyone from FNB phone me to confirm if my card has been ordered, how far the process is and when can I expect it. This is the minimum service I expect, being a Private Wealth client and all that.</p> <p> </p> <p>I yesterday and spoke to the most unhelpful person ever. She only gave me problems and non of the solutions. She told me to go to the bank and queue for a temp card. I told her I bill by the hour and this week I had planend to go to the bank only once to get my card, and not to queue for a temp card - you can listen to the rest of my discussion . But basically, I asked her, who's going to pay for my time to get a replacement card and I asked her to give me a solution to this issue, and tell me exactly when my card will be delivered. She had no answers to my questions and I told her to find someone senior to call me and answer my questions. Before we hung up, she promised to get someone to get back to me. That was 10am yesterday. It's 15h45 today and no call, no card, no nothing. It's monthend, I need to buy groceries and I'm reduced to using ewallet!</p> <p> </p> <p>Vele vele what's the perks of being a Private Wealth client?</p>