Private Wealth Account not functional for a month

About a month ago, I opened a private wealth check account with FNB. As I am currently in China, it is nearly impossible to get hold of my private Banker. For the past month I’ve been trying to get my Internet banking activated. For the past month there has been numerous emails and calls to my Banker trying to get the matter resolved. Are used to have an account with FNB prior to opening this new one issue that I have now is that my one-time password it’s been sent to the old number instead of the new details that I supp**** them. Past month I’ve been sent from pillar to post I emailed the Banker before Christmas and again today I need to find out that he is on annual leave. My question is why am I paying R525 a month for private Banker that is of no use for no help. I need assistance with the old profile being deleted and the new profile being updated so that the one time password goes to my email address so I can activate my Internet banking. I am currently in china so please do not contact me on my South African number. You can use the following number +***