Private wealth account locked without any warning. Private banker is unreachable. Shame on FNB

My 18 years banking relationship is gradually coming to an end with FNB. I have a privage wealth account and pay a high monthly fee for poor service. They are become the most useless bank. I am assigned a privage banker who is essentially useless and unreachable. The deal breaker for me is that my bank account was locked while I was out of the country, making me stranded abroad. When I enquired, they said I did not complete the tax declaration form. First, the only time I received a notification was via my app and I completed it. They said they reached out four times to comply but it's a lie, I did not receive any messages aside the one via the app. I completed the form provided to me via secure chat and email to them, still my account was unlocked. My private banker was unreachable, phone ringing without answering. I returned to the country to sort it out. I went to the branch, completed some forms, the lady said everything was fine but my account was still locked. It took another round of emailing my private banker, Talya, before she rep**** with useless apologies. I was assisted by an advisor she copied in her reply. That one assisted with my cheque account after completing another round of same useless form (mind you, I had completed the same via the app few days before). Once the cheque account was unlocked, I was told I needed to do the same for my homeloan account by completing a much longer form. Yes, another admin. Anyways, enough of my rant.

My first action is downloading of my private wealth account to the lowest possible tier Second, I will approach other banks and decide on to which to move all my accounts and salary Third, close my account and end the banking relationship with FNB. It is better to start afresh with another bank at this stage.